One of Innosight's core principle is that while many companies have no shortage of innovative ideas, they face challenges bringing them to market in large part because predicting the ideal market for a truly novel idea is no easy task. The ideal approach we advocate is typically an emergent strategy, a process that allows flexibility and rapid learning around finding the right market without exhausting a company’s resources. Since final markets for disruptive innovations are so difficult to predict in advance, a capacity for emergent strategy is critical for repeatable success in innovation.
This is particularly the case in disruptive innovation because no technology is guaranteed to be disruptive — the business model and roll-out strategy are equally important in determining if a disruptive phenomenon will take root. Accordingly, a mindset of emergent strategy allows the flexibility in positioning and marketing decisions that are critical to overall success.
This idea is a familiar one to entrepreneurs, and it’s well-known that successful start-ups typically go through many iterations. But this mindset can be more difficult for large, established companies. However, there are companies, even 100-year-old ones, who have fostered the culture and processes that promote an emergent strategy approach. Case in point: Hitachi Senior Chief Researcher Kazuo Yano recently shared with me one example, finger-vein authentication technology (similar to digital fingerprint scanning) (link in Japanese). Initially, Hitachi’s plan was to market the product for building entry control, but it was discovered later that the ideal market was actually for use in ATMs. Dr. Yano explained that this latter market was not originally evident, but that the company was able to reorient itself and react to changing realizations about the market.
The insight and ability to course-correct is extremely valuable for most companies, but even more so for firms like Hitachi that put enormous value on being innovative leaders (consider their slogan “ Inspire the Next” and their sponsorship of the MIT Media Lab). Hitachi will have many upcoming opportunities to flex its emergent strategy skills on products coming right out of the pipeline, such as their new Business Microscope/Sensor Badge (link in Japanese), which is a device to measure behavior and productivity within a business or other organization. The winning applications and business model for this emerging technology have yet to be pinned down, but it’s a safe bet that they will be well-served by a similar emergent strategy. It’ll be a very interesting technology to watch.

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